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Terms & Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BY ACCESSING OR USING THIS INTERNET BASED PLATFORM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS INTERNET BASED PLATFORM.

1. What is HEALTHEXPOMART.COM

1. The domain name HEALTHEXPOMART.COM, an internet based portal and HEALTHEXPOMART.COM a mobile application/Website, is owned and operated by ESSAR ENTERPRISES (hereinafter referred to as “HEALTHEXPOMART.COM” or “We” or “Our” or “Us” or “Firm”). Address for this firm for the purpose of communication will be 15/350, Bhagat singh road, Raja Mandi crossing, Agra 282002. The domain name and the mobile application are collectively referred to as the “Website”.

2. This Terms of Use Agreement (this “Agreement”) is entered into by and between (the ESSAR ENTERPRISES “Author”) and “you,” the user of this web blog (also known as the HEALTHEXPOMART.COM , the “Site”). Access to, use of and/or browsing of the Site is provided subject to the terms and conditions set forth herein. By accessing, using and/or browsing the Site, you hereby agree to these terms and conditions. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. Incase if website is moved you to another website you will follow the terms and condition of other websites.

3. The Website is a platform that facilitates you to purchase Medical Equipments, Home Healthcare Products, Fitness and Healthcare Equipments, Food supplements and all other products mutually decided by management of our firm without prior notice to the user.

4. The HEALTHEXPOMART.COM provides the Site, Products and the services, information, content and/or data (collectively, “Information”) contained therein for informational purposes only. The HEALTHEXPOMART.COM does not provide any medical advice on the Site. The HEALTHEXPOMART.COM does not create a physician-patient relationship between you and the HEALTHEXPOMART.COM. Nothing contained in the Site is intended to create a physician-patient relationship. We only sales some product which helps you to get fit, Hence we don’t require any Medical practitioner certificate for providing such services online. You should not rely on anything contained in the Site, and you should consult a physician licensed in your state in all matters relating to your health. You hereby agree that you shall not purchase any health equipment or make any medical related decision based in whole or in part on anything contained in the Site.

5. HEALTHEXPOMART.COM reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm your acceptance of such changes or modifications; therefore, you should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to your use of the Website.

6. ELIGIBILITY TO USE:

As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to HEALTHEXPOMART.COM that you are 18 (eighteen) years of age or older, and that you have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.

7. These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:

i. The Indian Contract Act, 1872 (“Contract Act”);

ii. The (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);

iii. The Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);

iv. The Consumer Protection Act, 1986.

v. Goods and service tax Act

vi. The Competition Act, 2002

vii. FSSAI Act

8. We provide our service all over India, which include the part of Jammu and Kashmir in India controls and all other states and islands if any in the control of India, We are not bound to sale our product to any other countries who are enemies to India.

9. We not allow any other seller to sale product on our website, we only provide billing with name of ESSAR ENTERPRISES but warranty and guaranty of product can be claim by you directly from Manufacturer of such product. We are only seller, not manufacturer of any product

10. We can produce product and create our own brand with the name of our website and any other name deemed fit at that time. We are not bound to sale any specific brand on this website, but we can disallow any company product to sale on this panel if we found the quality of product is not up to mark or any other reason in the favor of the user of this website

11. RETURN POLICY FOR PRODUCTS

1. Buyer's Product related complaint for refund or replacement will be processed in accordance with the Return Policy. Both Buyer and HEALTHEXPOMART.COM agree to this Return Policy. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Buyer will not be eligible for refund or replacement.

2. Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered.

3. The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the Seller at the time of purchase of the Product.

4. In the event the return of a Product is duly accepted by Seller, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. HEALTHEXPOMART.COM shall have the sole discretion to determine the mode of reversal from the above options.

5. Some products which are consumable, perishable in nature, and any product used by the buyer will not be returned in any circumstances

6. As per our replacement policy, if you receive a product which is not as per the specifications ordered by you - (i) wrong size, (ii) wrong colour, (iii) defective or (iv) significantly different from the description given by the merchant and you intimate such shortcoming to us in writing within 24 hours of receiving the product, such product can be replaced or if such product is not available for replacement your money will be refunded, within 10 days of such intimation received. However do make sure that the Product has not been used/worn or altered and is accompanied by its original price tag and packing slip. Please contact our customer support, so we can help facilitate your return.

7. Any product purchased from this website will not be return back after 10 days of receiving the order by customer

8. In case of return of goods, its your responsibility to forward the product, however we will credit the amount of courier in your account. This amount is time to time decided by ESSAR ENTERPRISES.

13. Payment Policy

1. You can make Payment from Payment Gateway on our website, which offers many Payment Options for your convenience. You can choose any one from options like Credit Card, Debit Card, Net Banking, and other available options.

Or you can also make the payment in our Bank Account through Cash, Cheque or DD.

Our Bank Account Details are:

Bank Account Name:ESSAR ENTERPRISES

Bank Account Number:0983002100013029

Bank Name: PUNJAB NATIONAL BANK

Bank Branch:SURYA NAGAR, AGRA

IFSC Code: PUNB0098300

2. In case of cash on delivery (COD) you need to pay the amount to our courier partner, it’s our responsibility to forward parcel to your place. We forward it from different courier including Indian post.

14. Privacy And Other Terms And Conditions

HEALTHEXPOMART.COM may collect the following personal information from You:

i. Name;

ii. User ID;

iii. Email address;

iv. Address (including country and ZIP/ postal code);

v. Gender;

vi. Age;

vii. Phone number;

viii. Password chosen by the User;

ix. Other details as You may volunteer.

A registered id can only be utilized by the person whose details have been provided and HEALTHEXPOMART.COM does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons.

15. Advertising Guidelines for the Website –

As part of the Services provided by Us; We facilitate and allow Third Party Advertisers to place advertisements on the Website. Accordingly, there are guidelines (as listed herein below) which the Third Party Advertisers have to follow for placing such advertisements (the “Advertising Policy”).

1. For the Users: HEALTHEXPOMART.COM clearly distinguishes between the editorial content and content that is created or provided by one of Our Third Party Advertisers. The advertisements will be labeled as "sponsored", "from our Advertisers" or "advertisement". This content will not be reviewed by Our in-house editorial staff and shall not be subject to Our editorial policy (as set out herein below) but shall be subject to the Advertising Policy, these Terms of Use (except the editorial policy) and the Privacy Policy.

2. For the Third Party Advertisers: The Third Party Advertisers must be honest about the products or services their advertisements promote; the advertisement shall not create unrealistic expectation and must not be misleading or offending; must be responsible and of the highest standards and without compromising the consumer protection. The Advertising Policy applies to all the advertisements, listed or sought to be listed, on the Website.

3. General Rules: All the advertisements must comply with the Advertising Policy, the terms of these Terms of Use (except the editorial policy) and the Privacy Policy. HEALTHEXPOMART.COM may, at any time and without having to serve any prior notice to the Third Party Advertisers, (i) upgrade, update, change, modify, or improve the Website or a part thereof in a manner it may deem fit, and (ii) change the content of the Advertising Policy and/ or these Terms of Use and/ or the Privacy Policy. It is the responsibility of the Third Party Advertisers, in such cases, to review the terms of the Advertising Policy and/ or these Terms of Use and/ or the Privacy Policy, from time to time. Such change shall be made applicable when they are posted. HEALTHEXPOMART.COM may also alter or remove any content from the Website without notice and without liability. The Third Party Advertisers are also responsible for ensuring that their advertisements comply with all applicable law(s) in India and any other jurisdiction that such Third Party Advertiser(s) are based out of, industry codes, rules and regulations in each geographic area where the advertisements will run. All disclosures in the advertisements must be clear and conspicuous.

4. Review: All the advertisements are subject to the review and approval of HEALTHEXPOMART.COM. We reserves the right to reject or remove any advertisement in its sole discretion for any reason. Further, HEALTHEXPOMART.COM also reserves the right to request modifications to any advertisement, and to require factual substantiation for any claim made in an advertisement.

5. Prohibited Content: The advertisements must not infringe the intellectual property, privacy, publicity, copyright, or other legal rights of any person or entity. The advertisements must not be false, misleading, fraudulent, defamatory, or deceptive. The following advertisement content is prohibited:

1. Content that demeans degrades, or shows hate toward a particular race, gender, culture, country, belief, or toward any member of a protected class.

2. Content depicting nudity, sexual behavior, or obscene gestures.

3. Content depicting drug use.

4. Content depicting excessive violence, including the harming of animals.

5. Shocking, sensational, or disrespectful content.

6. Deceptive, false or misleading content, including deceptive claims, offers, or business practices.

7. Content that directs users to phishing links, malware, or similarly harmful codes or sites.

8. Content that deceives the Users into providing personal information without their knowledge, under false pretences, or to companies that resell, trade, or otherwise misuse that personal information.

16. OTHER TERMS AND CONDITIONS

A. Local taxes: Please note that local charges (chungi, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

B. Cookie Policy. A cookie is a small text file that we place on your mobile device to enable various features of HEALTHEXPOMART.COM. "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie.

C. Jurisdictional Issues/Sale in India Only: Unless otherwise specified, the material on the HEALTHEXPOMART.COMis presented solely for the purpose of sale in India. HEALTHEXPOMART.COM make no representation that materials in the HEALTHEXPOMART.COM are appropriate or available for use in other locations/Countries other than India. Those who choose to access HEALTHEXPOMART.COM from other locations/Countries other than India do so on their own initiative and HEALTHEXPOMART.COM is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

D. Arbitration: If any dispute arises between you and HEALTHEXPOMART.COM during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Seller Agreement, or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by HEALTHEXPOMART.COM. The place of arbitration shall be In Agra, India. The arbitration proceedings shall be in the English/Hindi Language and shall be governed by Arbitration & Conciliation Act, 1996.

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