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Return policy

At Healthexpomart, we believe in giving maximum satisfaction to our customers with our top quality products, but still there can be some instances where you are not satisfied and would like to return the product. So, to address these issues we have a well defined 7 days return policy which is defined below.

All the return requests are raised through an email to us on returns@healthexpomart.com or you can also call us on our customer care number +91 9818077629

1. Buyer's Product related complaint for refund or replacement will be processed in accordance with the Return Policy. Both Buyer and HEALTHEXPOMART.COM agree to this Return Policy. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Buyer will not be eligible for refund or replacement.

2. Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered.

3. The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the Seller at the time of purchase of the Product.

4. In the event the return of a Product is duly accepted by Seller, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. HEALTHEXPOMART.COM shall have the sole discretion to determine the mode of reversal from the above options.

5. Some products which are consumable, perishable in nature, and any product used by the buyer will not be returned in any circumstances.

6. As per our replacement policy, if you receive a product which is not as per the specifications ordered by you - (i) wrong size, (ii) wrong colour, (iii) defective or (iv) significantly different from the description given by the merchant and you intimate such shortcoming to us in writing within 24 hours of receiving the product, such product can be replaced or if such product is not available for replacement your money will be refunded, within 10 days of such intimation received. However do make sure that the Product has not been used/worn or altered and is accompanied by its original price tag and packing slip. Please contact our customer support, so we can help facilitate your return.

7. Any product purchased from this website will not be return back after 7 days of receiving the order by customer.

8. In case of return of goods, its your responsibility to forward the product, however we will credit the amount of courier in your account. This amount is time to time decided by HEALTHEXPOMART.COM.

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